Thank you for using our website.

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you. Buyers the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and regarding the sale and delivery of the product they purchasedare subject to other laws applicable.

Shipping , which are the cost of product shipmentfees , will be paid by the buyers 

Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered completely in accordance with the specifications specified in the order.

In the event that it becomes impossible to sell the purchased product, FDG must notify the buyer within 3 days of becoming aware of this situation. 14 days Within, the total price must be returned to the buyer. [

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

If the Buyer fails to pay for the purchased product or cancels the purchase in the bank records, FDG’s obligation to deliver the product ends. The buyer cannot make a claim.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to FDG by the relevant bank or financial institution, the buyer must return the product subject to the contract within 3 days at the expense of FDG.

RIGHT OF RIGHT OF WITHDRAWAL – RETURN:

For hygiene and health reasons, returns are not accepted for food products. This is a precautionary measure to protect the health health of our customers, as may carry the of resale products risks. However, the following special cases may be considered:

Damaged or spoiled products: For products that are damaged or spoiled (expired, moldy, etc.) during delivery, you must notify contact and us us at the time of delivery or within 3 days at the latest, including the day of delivery.

Wrong Product Shipment: If you have been sent a different product from your order, you can contact us to correct the error.

Personal preferences such as not liking the taste of the product or not meeting expectations are not accepted as a reason for return.

For damaged, defective or incorrectly sent products, an exchange can be made if we have the same product in stock. In cases where exchange is not possible, the product price will be refunded.

If the buyer purchases a service, this 14-day period starts from the date the is signedcontract . Before the the right of the right expiration of withdrawal, of withdrawal cannot be used in contracts food production where the is started performance of the service with the the consumerapproval of .

The costs arising from the exercise of the right of withdrawal shall be borne by FDG.

In order to , exercise the right of withdrawalFDG must be notified in writing by registered mail, fax or e-mail within 14 days and the product must not have been used.

FDG is obliged to refund the total price within a period of 10 days at the latest from the receipt of the notificationwithdrawal .

When the buyer returns the product using the right of withdrawal, if thefalls  campaign campaign limit limit amount amountbelow the , the discount used within the scope of the campaign will be canceled.

In case of , damaged, broken or incorrect productsyou can follow the belowsteps :

Photo or Video Recording: Photograph or videotape the damaged or defective product, including its packaging. This will help us to assess the problem.

Contact Us:

Contact us by sending an e-mail to                  or by calling                to .

İn your Specify your number order and the details of the problem email or phone call.

Evaluation Process: The you send photo or video recording will be reviewed and the situation will be evaluated.

After the returned products are checked by our team, the return is approved. The refund of payments made by credit card is  by processedyour bank and completed . within a maximum of 10 business daysThis process is completely dependent on your bank and FDG has no right to intervene with the bank.

FDG may change the provisions of this « Withdrawal-Cancellation-Refund Policy » at any time by publishing it on the Website or by sending electronic mail to users or by publishing it on its website. If the provisions of the Policy Withdrawal-Cancellation-Refund are changed, they shall become. effective on the date of publication

You can send an e-mail to for any questions and suggestions regarding our policy withdrawal-cancellation-refund .

You can reach from the following contact information us of our company.

FREEZE DRY GLOBAL GIDA TEKNOLOJİLERİ ANONİM ŞİRKETİ

+90 (533) 281 52 29