Thank you for using our Website.

This Terms of Use and Privacy Policy regulates the terms and conditions regarding the use of the information and services provided to the users by the Website, all Intellectual and Industrial Property Rights of which belong to FREEZE DRY GLOBAL GIDA TEKNOLOJLERİ ANONİM ŞİRKETİ (hereinafter referred to as “FDG” or “COMPANY”) registered at ESENTEPE MAH. BÜYÜKDERE CAD. METROCITY NO: 171 INTERIOR DOOR NO: 107 ŞİŞLİ / İSTANBUL.

FDG offers this Website, including all information, products, tools and services available on the Website, to you, the user, on the condition that you accept all terms, conditions, policies and notices specified in the Privacy and Security Policy. By accessing and using the Website, you are deemed to have accepted this Privacy and Security Policy. Therefore, please read this “Privacy and Security Policy” carefully before using the Website.

DEFINITIONS

Personal Data: Any information relating to an identified or identifiable natural person.

Sensitive Personal Data: Data relating to race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, membership to associations, foundations or trade unions, health, sexual life, criminal convictions and security measures, and biometric and genetic data.

Data Controller: The natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system.

Processing of personal data: Any operation performed on personal data such as obtaining, recording, storing, preserving, modifying, reorganizing, disclosing, transferring, taking over, making available, classifying or preventing the use of personal data by fully or partially automatic means or by non-automatic means provided that it is part of any data recording system.

PERSONAL DATA PROCESSING PRINCIPLES

During the processing of personal data, FDG acts in accordance with the principles of compliance with the law and honesty rules, accurate and up-to-date when necessary, for specific, clear and legitimate purposes, limited and measured, in connection with the purpose for which they are processed and for the period stipulated in the relevant legislation or required for the purpose for which they are processed, in accordance with Article 4 of the law.

The User expressly consents to the processing of the data that he/she may share with FDG in line with his/her own desire for the purposes specified in this Privacy and Security Policy. The information to be used and processed belonging to a specific person is only possible if the person enters data at his/her own request or gives explicit consent in this regard. Entering data or giving explicit consent means that the person agrees with the following conditions.

Our company attaches importance to protecting the confidentiality and security of personal data of personal data owners in accordance with the Law on the Protection of Personal Data. In this direction, it is ensured that the necessary technical and administrative security measures are taken to protect personal data against unauthorized access, damage, loss or disclosure, and the necessary systematic access and data access controls, secure transfer controls, business continuity controls and other necessary corporate controls are implemented.

This disclosure statement applies to real persons, customers and prospective customers, suppliers, prospective employees, former employees, subcontractors and subcontractor employees, FDG Gıda business partners or corporate customer representatives who use the website and call center in order to have information about FDG products and services, to make requests, suggestions and complaints regarding products and services.

In order to identify problems with the system and to quickly resolve problems or disputes that may arise regarding the service provided, our company records the IP address of its members and uses this information. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information. Our company undertakes to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation, and to take all necessary measures and due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or unauthorized use or disclosure to a third party.

DATA PROCESSED BY FREEZE DRY GLOBAL GIDA TEKNOLOJİLERİ A.Ş. AND COLLECTION CHANNELS OF PERSONAL DATA

Depending on the type and nature of the relationship between FDG and the data subject, the communication channels used and the purpose information mentioned, it may vary and differentiate.

Identity and contact information declared by the data subject himself/herself by using cookies that provide data scanning during the visit of FDG’s websites and the wish/suggestion form or sponsorship form on the website, identity and contact information declared by the customer/customer candidates in order to manage their wishes, suggestions and complaints through the call center in order to provide an effective customer service,

Information obtained from participants who participate in activities such as fairs, events, market research carried out by FDG, as well as information obtained from press media organs, websites of local government members, FDG’s blogs, competitions, surveys, surveys, games, campaigns and websites used for similar purposes, identity, communication and visual data declared by FDG employees and media organizations engaged in all kinds of press broadcasting activities, including social media, either in printed documents, verbally or in electronic format,

All kinds of personal data declared by employee candidates by hand delivery of their CV information or in electronic format, basic personal contact information obtained through companies operating in the field of human resources, past work experience, skills and abilities, information on non-governmental organizations, unions and associations, reference information,

Basic contact and identity information, financial information, trade union information, travel and expenditure information, past work experience information, family relatives information and health information obtained from individuals who have worked at FDG in the past and required by legal regulations,

Basic contact information of the representatives of suppliers, subcontractors, distributors and business partners that have a contract with FDG, and identity, health, financial, education, competence, criminal conviction, contact and family relatives information of subcontractor employees,

Basic contact information of customers who use FDG products and prospective customers who will use FDG products through all kinds of communication channels such as phone calls, e-mail correspondence, etc. are processed in accordance with the principles defined above.

PURPOSES OF PROCESSING PERSONAL DATA

Personal data may be processed by FDG within the scope of the following purposes and may be stored for as long as stipulated by these purposes and the relevant legal periods:

Visitors to the website;

Dealing with and managing questions, requests, suggestions and complaints from consumers and providing effective customer service,

Conducting sponsorship activities,

Recording of interviews with personal data subjects in order to ensure service/transaction security,

Contacting customers to check service satisfaction,

Provision of communication and targeted advertising as well as product recommendations using cookie information,

Analyzing traffic and usage data of websites and using these analyses to improve user experience and site performance.

Customers/Business Partners/Consumers;

Conducting communication activities,

Conducting social responsibility and sponsorship activities,

Giving gifts or promotions, participating in sweepstakes or contests,

Understanding and assessing consumer interests, wants and changing needs, improving the website, existing products and services and/or developing new products and services and improving brand reputation,

Organizing organizations, inviting customers, monitoring participation in organizations, making the necessary reservation procedures for the organization,

Conducting activities for customer satisfaction,

Execution of advertising campaign promotion processes,

Investigating, detecting, preventing, examining and reporting breaches of contract and law to the relevant administrative or judicial authorities,

Conducting strategic planning activities.

Suppliers/Subcontractors and their employees;

Monitoring payments to suppliers/subcontractors, controlling financial status, managing processes such as remuneration, invoicing, etc,

Giving gifts or promotions, participating in sweepstakes or contests,

Organizing organizations, inviting customers, monitoring participation in organizations, making the necessary reservation procedures for the organization,

Execution of goods, services, production and operation processes,

Investigating, detecting, preventing, examining and reporting breaches of contract and law to the relevant administrative or judicial authorities,

Conducting communication activities,

Execution of risk management processes,

Execution of supply chain management processes,

Exercising and protecting FDG’s rights granted to it on legal grounds and conducting contract management.

Distributors and their employees;

Monitoring payments, controlling financial status, managing processes such as pricing, invoicing, etc,

Execution of fringe benefits and benefit processes for employees,

Execution of goods, services, production and operation processes,

Conducting performance evaluation processes,

Conducting marketing and analysis studies,

Execution of advertising campaign promotion processes.

Ensuring internal training and quality assurance objectives,

Dealing with, managing and investigating questions, requests, suggestions and complaints from consumers and providing effective customer service,

Understanding and assessing consumer interests, wants and changing needs, improving existing products and services and/or developing new products and services,

Communication and targeted advertising as well as product recommendations.

TRANSFER OF PERSONAL DATA

Personal data may be shared with the following parties in line with the activities carried out by FDG and the purposes stated above:

With FDG’s companies operating abroad for the fulfillment of administrative purposes,

With business units and factories within FDG to ensure coordination, cooperation and efficiency,

Companies providing support for the technological systems used by FDG and system administrators within this scope,

Research firms for customer satisfaction, brand reputation, etc. and agencies for campaigns/promotions,

With Human Resources companies within the scope of recruitment services,

Legal counsel for legal and compliance activities,

With the payment company, tax office, banks, audit firms and public authorities in order to carry out payments and invoicing processes,

With third parties that host or operate FDG websites, analyze data, provide customer service and perform services on behalf of FDG, so that requests/complaints/suggestions can be evaluated,

With sponsors, advertisers, ad networks, ad servers, social media networks and analytics companies or other third parties involved in marketing, promotion, data enrichment,

Personal data may be shared with relevant third parties during business transfers or in the purchase and sale of new business areas.

Due to legal obligations, it may be shared with the relevant legal authorities for the following purposes.

CASES THAT ARE DIRECTLY EXEMPT

In the limited circumstances set out below, FDG may disclose users’ information to third parties outside the provisions of this Privacy and Security Policy. These situations are limited in number and are as follows:

In order to comply with the obligations imposed by laws, presidential decrees, regulations and other legal rules in force and issued by the competent legal authority,

In order to fulfill and implement the requirements of the “Membership Agreement” and other agreements concluded by FDG with users,

If information about users is requested by the competent administrative and judicial authority for the purpose of conducting a duly conducted investigation or inquiry,

If it is necessary to provide information to protect the rights or safety of users.

PERSONAL DATA RETENTION PERIOD

Personal data are kept within FDG for the duration of the relevant legal retention periods and are kept for the period necessary for the realization of the activities related to this data and the purposes specified in this notice.

FDG may change the provisions of this “Privacy and Security Policy” at any time by publishing it on the Website or sending e-mails to users or publishing it on its website. If the provisions of the Privacy and Security Policy are changed, they shall take effect on the date of publication.

 

 

You can send an e-mail to ……………… for any questions and suggestions regarding our privacy policy.

You can reach from the following contact information of our company.

FREEZE DRY GLOBAL GIDA TEKNOLOJİLERİ ANONİM ŞİRKETİ

+90 (533) 281 52 29